How long will it be before I get an exchange?
If the requested exchange item is still in stock, an exchange order will be created for you and you will receive an email notification. As soon as this new order has been created your product will be shipped out on the same day or the day after. When shipped, you will receive a shipping email with your new UPS tracking number
How do I return an item?
If you are not happy with your purchased item/s, on receipt of goods you must immediately notify us by emailing firstname.lastname@example.org within 7 working days of delivery, using your order number as reference. Goods can be returned within 14 days of purchase. Items will be sent back at your own expense and you will either have your items exchanged and sent back out to you or a full refund within 10 working days (minus all postage, initial and returned).
The returned item(s) and the packaging must be in unused and new/unworn condition with swingtag(s) attached, if the product packaging is damaged we will charge a fee of at least 25% of the value of the merchandise.
Where item(s) are being returned due to defect or damage, customers will receive a full refund including all postage. We advise that the detail of damage along with photographs are sent through prior to returning to email@example.com within 7 working days of delivery, using the order number for reference.
All packages returned to Project Presents, must include the order number on the outside of the package and the completed returns form. Please see our Terms & Conditions for more information.
What is your online return policy?
All returns must be sent back to Project Presents within 14 days of delivery. All returns must be accompanied with the return form, otherwise, we cannot process the returned item(s).
Please pack all returns carefully to avoid them being damaged during transit. All products must be returned in their original packaging, with the swingticket(s) still attached and in new and unworn condition.
Please always use a reliable courier and include tracked and insured postage to ensure the safe arrival of the package, as we cannot take responsibility for damaged or lost items. Always keep proof of postage. Return shipping costs will not be refunded.
Returns are normally processed within 10 working days after receipt of item(s). Returns can be refunded or exchanged for a different item. If you choose to receive a refund, we will credit the card used for the purchase of the initial order. In the case of a Paypal transaction, the payment will be refunded to the Paypal address used for the initial order. Paypal transactions are refunded the next day. Refunds for payments made via Credit Cards can sometimes take up to 30 days or less.
In case of an exchange, please list the item(s) that you wish to receive instead. We will contact you if there are any questions.
How long will it be before I get a refund?
Returns are normally processed within 10 business days after arrival. As soon as your return has been processed you will receive an email notification about your refund or exchange order.
I don’t have my return form what do I do?
If you lost or didn’t receive a return form with your order, please contact our Customer Service team via firstname.lastname@example.org and they will provide you with a new return form.
What is your return address?
Our return address is shown on your delivery note.
Our address is:
Can you confirm you have received my return?
We aim to process returns within 10 business days of receiving them. You will be notified via email once the return is complete.
We suggest you make a note of the tracking number of your return shipment. This will allow you to track your parcel at every stage of delivery, including arrival.
Should you have any queries about your return, please feel free to contact our Customer Service team by emailing email@example.com.
The item I purchased is now on sale, can I get the difference refunded?
As soon as an item you purchased goes on sale online, the difference cannot be refunded to you. Since we do understand this might be frustrating you can, of course, return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our return policy. Please note, we cannot guarantee that another customer won't purchase this item first.